Depending on your location and the type of goods you have purchased, CrazySales.com.au will dispatch your goods with 1 of these transport providers.
1. eParcel / Aramex (formerly fastway couriers) - for items that weight 22kg or less(Fastway is less than 25kg)
What is eParcel Post?
eParcel is Australia Post's Internet enabled freight system. The delivery status of a package can be checked via the Internet at https://auspost.com.au/
What is Aramex?
Aramex is a 3rd party courier service provider that also handles freight. The delivery status of a package can be check via internet at https://www.aramex.com.au/
How they work.
Each parcel carries a barcoded address label, which is scanned at several points during the delivery process.
This will usually happen the evening your parcel is dispatched or early next day.
Your tracking number is included in your shipping confirmation email.
2. ECOM or ALLIED
Where items exceed 25 kg they require a more specialised delivery service. The 3rd Party Couriers are specialised in providing an Australia wide delivery service for large items. You will receive an email confirmation of your order including a tracking number, as soon as your goods are dispatched.
Each parcel carries a barcoded address label, which is scanned at several points during the delivery process. Parcels are collected from our warehouse on a daily basis (Monday to Friday). On arrival at the freight depot they are sorted and scanned into their corresponding states for shipping on the next day.
For very large item deliveries our vehicle will be equipped with a hydraulic tailgate, and the driver will have a trolley to ensure that your item can be safely delivered to your door. .
According to 3rd Party Courier's delivery policy, the driver is not allowed to carry any items into customers' properties such as units, business buildings or any other flat buildings which are located in upper levels. Please note that the proposed delivery time is taken for whole day and extra charge will be included if special arrangement for delivery is requested.
3. International Registered Post
Where items will come directly from our suppliers outside the Australia which will be shipped directly to you via startrack or UBI. The delivery status of a package can be check via internet at http://sti.walltechsystem.cn/ or http://smartparcel.gotoubi.com/home
Australia allows free trade over the internet and will not charge any customs duty whatsoever for small packages entering the country.
We will endeavor to assist and cover in cases where duty is charged, if you are charged customs then please collect the package, pay any fees due and then contact us and we will reimburse you.
Shipping charges for multiple items
In order to provide postage discounts on multiple items, CrazySales.com.au would need to dispatch all items together. CrazySales.com.au does not do this as it impacts on the speed with which items can be provided to the customer and reduces the flexibility which allows us to provide you with such a wide range of products. However, we remain convinced that even with postage costs taken into account, we are the most competitive online seller in Australia.
Currently, CrazySales.com.au calculates postage costs on a per item basis. This is done in order to ensure that each item can be individually dispatched and tracked through the delivery process, from our depot to your front door. Our experience has been that customers value the added security this dispatch system provides.
Sending items individually also allows our dispatch process to be streamlined. This means that there is less processing time per order and items can also be dispatched directly from our suppliers and other locations without wasting time by consolidating before delivery
Crazysales.com.au subsidises the postage costs for a number of items to ensure that our stock turns over quickly and we provide our customers with the best possible deal. Please also note that the postage costs for each item include full transit insurance.
Occasionally packages are returned to us as undeliverable. When the freight company returns an undeliverable package to us, we will contact you via email or phone.
Why are packages occasionally undeliverable?
Incorrect Address. Packages are normally only undeliverable when the address is incorrect- please check your address carefully when placing your order. Should this occur, a redelivery fee will apply. In rare cases, it is also possible that the address label became illegible during the shipping and handling process, in this case the goods will be re-shipped free of charge.
Failed Delivery Attempt. If you are not at home when your package arrives and it was being delivered by Post eParcel or Australian Air Express, a card will be left in your letter box so that you can pick it up from your local Post Office. If your package was being delivered by Toll IPEC Management arrangements will be made in advance to ensure that your package can be delivered at a time convenient to you. Should you not be at home at the agreed time, a redelivery fee may apply.
Refused by Recipient. If you are sending a gift, it may be a good idea to let the recipient know that a surprise is on the way, otherwise they may refuse to accept the package believing that it was sent to them in error.
If you suspect your order cannot be delivered as addressed and you have not receive confirmation of its return to us after 4 weeks from the estimated delivery date, please contact us.
Please also note that deliveries with address on some farms, mine sites, islands, Aboriginal sacred sites and other regional or remote locations may not be accessible to our couriers and will not be able to deliver to your door steps. In such cases our courier will contact you for alternate delivery options.
Tracking your package
If your goods have been dispatched with eParcel, just click on the following link, please make sure you have your tracking number handy. eParcel tracking http://auspost.com.au/track/ or you can contact them on 13 11 18
If your goods have been dispatched with eParcel, just click on the following link, please make sure you have your tracking number handy. You can track your items by visiting http://aramex.com.au/
If your goods have been dispatched with ECOM, just click on the following link, please make sure you have your tracking number handy. You can track your items by visiting https://b2ctracking.com.au/ or contact our service agent ECOM at 1300 005 545
4. Allied Express
If your goods have been dispatched with Allied Express, just click on the following link and make sure you have your tracking number handy. http://www.alliedexpress.com.au/
5. Regular Mail
Using Australia Post's regular mail delivery service, this option does not include parcel tracking numbers and fixed ETA times. Time varies greatly, even posting multiple parcels to the same delivery address. In normal circumstances, parcels should be received within 2-15 business days of dispatch
The package will be sent to the address you provide and if you are not at home when your delivery arrives, a card will be left in your letterbox so that you can collect your goods from your local Post Office.
Your package will be sent to the address you provide and if you are not at home when your delivery arrives, a card will be left in your letterbox so that you can collect your goods from your local Post Office or the nearest depot or you can visit https://www.aramex.com.au/services/calling-card-left#!/Store#%2FStore for options on your delivery.
Your package will be sent to the address you provide and if you are not at home when your delivery arrives, a card will be left in your letterbox for further instructions on your delivery or you can contact 1300 005 545.
Your package will be sent to the address you provide and if you are not at home when your delivery arrives, a card will be left in your letterbox which will have directions to go online to www.alliedexpress.com.au and follow the "did we miss you" link from our homepage.
If you wish to purchase goods in bulk to resell them (on eBay, at local markets, small retailers or fundraisers), CrazySales.com.au will be happy to ship these goods directly to your customers.
Pickups not available
CrazySales.com.au is unfortunately unable to offer a pickup service for a number of reasons:
CrazySales.com.au ensures that you receive your goods as soon as possible by limiting its delivery mechanisms. Offering a pickup service would impact on the existing streamlined logistics process and slow down delivery time for all customers.
CrazySales.com.au incorporates the cost of insurance into its shipping charge, so there is never a concern about your goods being lost in transit.
Should your goods not arrive, CrazySales.com.au will resend the item.