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Shipping
Scheduling Delivery
Depending on your location and the type of goods you have purchased, CrazySales will despatch your goods with one of these courier providers.
1
eParcel or Aramex (formerly Fastway Couriers): for items that weigh 22kg or less (Aramex is less than 25kg)
· What is eParcel Post?
eParcel is Australia Post's Internet enabled freight system. The delivery status of a package can be checked via the Internet at   https://auspost.com.au/  .
· What is Aramex?
Aramex is a third-party courier service provider that also handles freight. The delivery status of a package can be checked via the internet at   https://www.aramex.com.au/  .
· How they work?
Each parcel carries a barcoded address label, which is scanned at several points during the delivery process.
This will usually happen the evening your parcel is dispatched or early the next day.
Your tracking number is included in your shipping confirmation email.
2
Hunter or Allied: for items exceeding 25 kg
Where items exceed 25 kg, they require a more specialised delivery service. Third-party couriers specialise in providing an Australia-wide delivery service for large items. You will receive an email confirmation of your order, including a tracking number, as soon as your goods are dispatched.
Each parcel carries a barcoded address label, which is scanned at several points during the delivery process. Parcels are collected from our warehouse on a daily basis (Monday to Friday). On arrival at the freight depot, they are sorted and scanned into their corresponding states for shipping the next day.
For large item deliveries, our vehicle will be equipped with a hydraulic tailgate, and the driver will use the trolley to ensure that your item can be safely delivered to your door.
According to the third-Party Courier's delivery policy, the driver is not allowed to carry any items into customers' flats, offices or any other buildings that are located on the upper stairs. Please note that the proposed delivery time is not specified, and an extra charge will be included if a special arrangement for delivery is requested.
3
International Registered Post
Where items will come directly from our suppliers outside the Australia which will be shipped directly to you via startrack or UBI. The delivery status of a package can be checked via the internet at   https://www.17track.net/en  .
4
Fast House
This logistics is suitable for parcels weighing less than 5kg and measuring less than 50cm in length and width, and orders with a delivery address in the same city as our shipping warehouse in Melbourne or Sydney.
5
Sendle, Shippit, CouriersPlease (for items that weigh 25kg or less)
· What is Sendle?
Sendle is a registered B Corp and Australia's first 100% carbon neutral delivery service partnering with South Pole. The delivery status of a package can be checked via the internet at   https://track.sendle.com/tracking  .
· What is Shippit?
Shippit is Australia's leading multi-carrier shipping software. The delivery status of a package can be checked via the Internet at   https://www.shippit.com.sg/track-your-package/  .
· What is CouriersPlease?
CouriersPlease is a leading franchised E-Commerce and parcel delivery expert with a 40 year history of success. The delivery status of a package can be checked via the Internet at   https://www.couriersplease.com.au/tools-track  .
6
Kinisi
· What is Kinisi?
Kinisi mainly targets parcel delivery tasks in the surrounding areas of Melbourne and Sydney, and is often used to deliver large goods (for items exceeding 25KG). The delivery status of a package can be checked via the Internet at   https://kinisitransport.com/tracking/  .
7
Taxes/customs duties
Australia allows free trade over the Internet and will not charge any customs duty whatsoever for small packages entering the country.
We will endeavour to assist and cover cases where duty is charged, if you are charged customs then please collect the package, pay any fees due and then contact us and we will reimburse you.
8
Shipping charges for multiple items
Unlike others, CrazySales would not despatch all items together for postage discounts on multiple items, as it would postpone the delivery speed and cause you inconvenience. However, even with postage costs taken into account, we are still the most competitive online seller in Australia.
Currently, each item is individually dispatched and you can track it through the delivery process from our depot to your front door which increases extra safety.
Sending items individually also allows our despatch process to be streamlined. This means that there is less processing time per order and items can also be dispatched directly from our suppliers and other locations without wasting time by consolidating before delivery.
CrazySales subsidises the postage costs for a number of items to ensure that our stock turns over quickly and that we provide our customers with the best deal. Please kindly note that the postage costs for each item include full transit insurance.
9
Undeliverable Packages
Occasionally, packages are returned to us as undeliverable. When the freight company returns an undeliverable package to us, we will contact you via email or phone.
10
Why are packages occasionally undeliverable?
Incorrect Address.Packages are normally only undeliverable when the address is incorrect. Please check your address carefully when placing your order. If this happens, a re-delivery fee will apply. In rare cases, it is also possible that the address label became illegible during the shipping and handling process, in this case, the goods will be re-shipped free of charge.
Failed Delivery Attempt.If you are not at home when your package arrives and it is being delivered by Post eParcel or Australian Air Express, and a card will be left in your letter box so that you can pick it up from your local Post Office. Or if your package is being delivered by Toll IPEC Management, arrangements will be made in advance to ensure that it can be delivered at a time convenient to you. If you aren't available at the agreed time, a redelivery fee may apply.
Refused by Recipient.If you are sending a gift, it may be a good idea to let the recipient know that a surprise is on the way, otherwise, they may refuse to accept the package, believing that it was sent to them in error.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return to us after 4 weeks from the estimated delivery date, please contact us.
Please also note that deliveries with addresses on some farms, mine sites, islands, Aboriginal sacred sites and other regional or remote locations may not be accessible to our couriers and will not be able to be delivered to your doorsteps. In such cases, our courier will contact you for alternate delivery options.
11
Courier Service website
Please make sure you have your tracking number handy before you click the tracking link to check the delivery progress of your parcel.
Courier Name
Tracking Link
International
Registered Post
Regular Mail
Using Australia Post's regular mail delivery service, this option does not include parcel tracking numbers and fixed ETA times. Time varies greatly, even posting multiple parcels to the same delivery address. In normal circumstances, parcels should be received within 2-15 business days of dispatch
eParcel / Fast House / Sendle
The package will be sent to the address you provide and if you are not at home when your delivery arrives, a card will be left in your letterbox so that you can collect your goods from your local Post Office.
Hunter / Hunter express
The package will be sent to the address you provide. All deliveries must be marked for a valid street address since Hunter will not deliver to post boxes. Please note that additional charges may apply if you require delivery on a specific date or time.
Aramex
Your package will be sent to the address you provide, and if you are not at home when your delivery arrives, a card will be left in your letterbox so that you can collect your goods from your local Post Office or the nearest depot, or you can visit   https://www.aramex.com.au/services/calling-card-left#!/Store#%2FStore   to track your delivery.
Allied express
Your package will be sent to the address you provide, and if you are not at home when your delivery arrives, a card will be left in your letterbox with directions to   www.alliedexpress.com.au   . Follow the "Missed a delivery?" link from its homepage to track your parcel.
Dropshipping
If you wish to purchase goods in bulk to resell them (on eBay, at local markets, at small retailers, or fundraisers), CrazySales will be happy to ship these goods directly to your customers.
Pickups are not available
Unfortunately, CrazySales is unable to offer a pickup service for some reasons:
CrazySales ensures that you receive your goods as soon as possible by limiting its delivery mechanisms. Offering a pickup service would influence the existing streamlined logistics process and slow down delivery times for all customers.
Insurance
CrazySales incorporates the cost of insurance into its shipping charge, so there is never a concern about your goods being lost in transit.
If your goods do not arrive, CrazySales will resend them.